On a recent trip to Palm Desert I found myself standing at the door to my room with a key card that didn’t work, and only 10 minutes to get in my room, change clothes and get to the golf course before it closed.
When I checked in at the resort I had asked about playing golf after my meetings the next day. The desk attendant informed me there was a charity tournament that day and I would not be able to get on the course. That meant I had to get on the course that evening if I was going to play at all. I had only one hour from when I checked in to be able to play before my first meeting.
The course was like a smooth lush green carpet surrounded by lemon and grapefruit trees. Not to mention the beautiful flowers and shrubs. For an avid golfer who has seen only brown grass and barren trees since November, it was a must for me to play the resort course.
My only hope was to get expedient help from the front desk to get in my room. I called and told them my dilemma. They made me a new key card and sent Oscar, a hotel porter, immediately. He met me at my car and I explained my tight schedule.
Immediately, Oscar removed my golf clubs from the traveling golf bag, grabbed my luggage out of my car and carried them and my clubs up the stairs to my room.
He said he would stay until I changed clothes and drive me to the resort’s golf course. I told him I needed to be at a meeting/reception in a little over an hour. He said, “No problem.” He would be back in one hour and drive me to my meeting. He would take my clubs back with him when he picked me up. After the meeting I could call the desk and he would bring the clubs back to my room.
I was able to get in six holes of golf because of Oscar. Since I was playing by myself, I made good time. In one hour I returned to the pro shop and there was Oscar.
I asked Oscar how long he had been working at the resort. Four days! What extraordinary customer service this young man provided. I told him he will go far in whatever he tries --- and then gave him a huge tip.
What experiences have you had with people going the extra mile?