How do you deal with an irate, argumentative customer who, although you have bent over backwards to help, is still not satisfied? When people attack your business, how do you keep from internalizing anger? How do you develop a solid customer service policy that employees and customers clearly understand? How do you develop emotional intelligence?
For almost 90 years, the Better Business Bureau has listened to what businesses and customers have to say about what makes them happy and what makes them angry. From our unique vantage point, your BBB has seen the best (and the worst) in complaint handling. The result - a wealth of knowledge regarding customer service and employee training.
Do you know that 87% of unhappy customers will not complain? They just will not come back. In addition, they will tell nine or ten other people about their bad experience. But up to 95% of customers that do complain will become loyal customers if their complaints are handled quickly and effectively.
BBB Custom Trainings: On-site and On-target
To help your business with the challenges of customer service, your BBB offers on-site employee training programs to improve your customer service practices. For a nominal fee, we'll customize a seminar to meet your business's specific needs.
Your BBB also provides business seminars featuring special speakers throughout the year. Seminar topics have included: The Quest for Excellence in Customer Service, Tax & Legal Strategies for Small Business, The Competitive Advantage for Busy People, Charting Your Course for Customer Service Success, An Innovative Approach To Customer Service and Everyone is an Entrepreneur. Watch for upcoming seminars to keep you and your business aware and informed.
For more information, contact Cat Eli at (719) 636-5076, ext. 100, (866) 206-1094 ext. 100 or cate@bbbsc.org.
